COVID-19 Information

We are very thankful for your understanding during this time and thank you for your continued support and loyalty to the practice. These have been very difficult times for all of us and we understand that many of you have been unable to access the dental care you need.

While many things have changed, one thing has remained the same: our commitment to your safety.

Our priority, as always, is your safety and your care, and we would like to offer you reassurance that we have re-examined all of our procedures and protocols to ensure they give the highest level possible of safety to you and our staff.

We have always had very high levels of infection control in the practice but we have enhanced these measures even further to meet and go beyond new regulations and guidelines following the Covid19 pandemic.

You will, therefore, notice a number of changes when you have your next appointment. These will include:

Before your appointment you will contacted by one of our team and will be asked to complete a short questionnaire regarding your overall general health. This is to ensure that you don’t have symptoms of Covid-19 when you come to the practice.
Where possible, you may be asked to wait in your car until your scheduled appointment time, this is to limit the number of patients in our waiting areas.
You will be asked to wear face mask and gloves before entering the practice.
You will be asked to use hand sanitiser on entering the practice.
We will be taking and recording your temperature on arrival using a no-touch infrared thermometer.
Perspex shield or ‘germ-guards’ have been installed along the reception desk.
We ask that you always practice social distancing whilst in public areas which includes our reception area.
If possible, we will request that you do not bring a companion with you, so we are able to limit number of people within the practice for their safety. If you do require assistance, one of our friendly team will be happy to help.
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
Due to current circumstances you will Not be allowed to use toilet at the surgery.
You are likely to see your dentist/hygienist and nursing staff wearing additional Personal Protective Equipment (PPE).
Before any dental treatment you will be asked by the dentist to gargle and rinse with a specific antiseptic mouthwash.
We will be using special equipment to decontaminate the surgery between each patient to ensure a safe virus-free environment. All communal areas of the practice will be decontaminated regularly during the day.
As much as possible we will make your journey as contactless as we can. We would also appreciate it if payments are not made in cash.